customer solutions

World class design and engineering services 
to make your new line the best or upgrade 
your existing lines to be better than ever.

There’s a reason that “Engineering” is in our name: we don’t just build and sell our own machinery, we engineer solutions. We believe that our machines are some of the finest that the fresh produce industry can access, but we know that not everybody wants or needs what we build. No two customers are the same, which is why every solution we propose is unique, engineered to maximize returns and minimize problems.

When a customer walks in our door or makes that first call, they usually have an idea of what they would like to do or a set of problems that they need to solve. We don’t have a fancy name for what we do, we just have a dedicated team of engineers to do what needs to be done. Our team will work extensively with each customer to understand their wants, needs, limitations, budget, and any other considerations important to the project.

Based on those conversations, we will begin to develop plans that meet your specific needs. And we will continue to work with you for as long as it takes to refine those plans until they are just right for you.

Planning and design are not just about budget or production goals. We understand that. Each design we work on takes into consideration our customers’ budget, facility space, truck access, forklift access, worker safety issues, water use and treatment, growing conditions, soil considerations, bin storage type, packaging types…and more. We can engineer entire lines or propose solutions specific to any area of your packing line: from receiving to washing to sorting to packaging to palletizing. We know our designs represent your investment in your business and your future, and we plan accordingly.

Because our solutions are unique to every customer, we don’t use a “one size fits all” approach and we don’t try to sell you the solution to somebody else’s problem. We will tell you what we think will work, utilizing machine technology that is appropriate for your project. And while we prefer to sell machines that we build using technologies we’ve spent decades researching and perfecting, we promise to offer you the right solution for you, regardless of who built it. We have a long track-record of working with providers from across the fresh produce industry to incorporate the right machines for each product, no matter who builds them or where.
Exeter Engineering’s customers are the lifeblood of our company. We are a family-owned business, and we consider our customers members of our extended family. Indeed, we have forged bonds with many customers that have lasted over multiple generations and multiple projects. We guarantee that all aspects of the solution we propose will meet your expectations…and we also guarantee our own machinery for 24-months, one of the longest guarantees in the industry today. Not only that, but our after-sales service team is second-to-none, ready to be at your site within 24-hours of your call…no matter where you are.

Contact us today to see how we can engineer a solution that fits your needs and helps your business grow.